Link to the full source article

RSS Feed Source: MIT Technology Review

In an age where customer experience can make or break a business, Cathay Pacific is embracing cloud transformation to enhance service delivery and revolutionize operations from the inside out. It’s not just technology companies that are facing pressure to deliver better customer service, do more with data, and improve agility. An almost 80-year-old airline, Cathay Pacific embarked on its digital transformation journey in 2014, spurred by a critical IT disruption that became the catalyst for revamping their technology.

By embracing the cloud, the airline has not only streamlined operations but also paved the way for innovative solutions like DevSecOps and AI integration. This shift has enabled Cathay to deliver faster, more reliable services to both passengers and staff, while maintaining a robust security framework in an increasingly digital world. 

According to Rajeev Nair, general manager of IT infrastructure and security at Cathay Pacific, becoming

Click this link to continue reading the article on the source website.